Vermeil (pronounced "ver-may") is a type of high-quality gold-plated jewellery. It consists of a base of sterling silver coated with a thick layer of gold. Our vermeil jewellery pieces consist of 18K gold with a thickness of 2.5 microns. Vermeil jewellery offers the appearance of gold at a more affordable price while maintaining the durability and quality of sterling silver underneath.

Sterling Silver is a metal alloy made of 92.5% pure silver. It’s highly durable and designed for everyday wear.

All Jewellery sold by SERAPHI is covered under 12 months warranty. For 12 months from the purchase date, we will address any issues related to material defects or workmanship in your jewellery. For more information please refer to our warranty policy which can be found here; Warranty Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For details on how to start a return, please refer to our return policy here; Refund Policy

Our jewellery is handcrafted by top artisans who are committed to ethical practices and are SMETA-certified through Sedex, the world's leading audit for ensuring the highest standards in labor, health and safety, environmental performance, and ethics.

Additionally our artisans are Responsible Jewelry Council (RJC) certified, and are committed to promoting ethical, social, and environmental responsibility throughout our operations, ensuring that every piece of jewellery we create meets the highest standards of integrity and sustainability.

Hypoallergenic means that jewellery is made from materials less likely to cause an allergic reaction, making it suitable for most people with sensitive skin.

Yes, our jewellery is hypoallergenic. At SERAPHI, we carefully select high-quality materials such as Sterling Silver and 18K Gold to ensure that our pieces are suitable for even the most sensitive skin.

As we work hard to get your order dispatched as quickly as possible, please carefully review the details of your order. Should you have any issues with your order please contact us at contact@seraphi.com.au and we will try our best to amend any issue should it arise.

Please note in some circumstances we may not be able to modify any of the order details once you finalise your purchase.

Orders are generally processed within 2 business days using Australia Post. Expect an email to let you know your order is on the way!

Order confirmation emails can sometimes be mistakenly filtered into your junk or spam folders, so be sure to check there if you haven't received one. If you still don't see the confirmation, please contact our customer support, and we’ll resend the confirmation to you.

Standard Post: 
- Estimated Delivery Time: 2-6 business days.
- Price: FREE

Express Post: 
- Estimated Delivery Time: 1-3 business days.
- Price: $10

Express Post - Next Business Day Delivery: 
- Estimated Delivery Time: Next Business Day.
- Price: $15

Please refer to our Shipping Policy for more details. 

Currently, we do not offer international shipping and only ship within Australia.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@seraphi.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

The more intentional you are about caring for your jewellery, the longer it will last. We recommend that you remove your jewellery before doing any activity that risks physical damage such as swimming, bathing or showering. We also advise that all jewellery pieces avoid direct contact with perfumes, hair spray and other chemicals. Any damage to the pieces incurred as a result of not following our recommendations voids any warranty on the item and cannot be replaced or refunded. For more information on warranty please refer to our Warranty Policy. 

Tarnishing is when shiny metal surfaces become dull and change colour. This is due to metals being exposed to environmental factors like oxygen, air pollution, moisture, and items that contain sulphur. Tarnishing is common in metals such as silver, copper and brass and naturally occurs over time. To keep your items looking their best please see the following questions (how to store and how to clean). 

Certain metals, like Gold Vermeil and Sterling Silver, can be prone to tarnishing if not stored correctly. We recommend the following to ensure your jewellery stays looking its best:

• When not being worn, store in a safe, dry place to protect against the elements.
• Store pieces separately to avoid damage. 
• Ensure pieces are completely dry before storing. 
• Store them in our pouches and boxes provided or an air-tight anti tarnish microsuede jewellery box. 

Regularly cleaning your pieces helps to avoid the residue buildup that can dull the original shine. Proactive maintenance is the easiest way to care for your jewellery and keep that shine! We recommend using a polishing cloth to clean the items by gently buffing until any discolouration or marks are no longer visible. 

We do not recommend the use of steam cleaners or ultrasonic cleaners on our products. This is because these cleaners can damage or permanently discolour the items.

To keep your piece looking its best, gently rub the surface with the cloth provided. It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! Never wash the cloth as it will lose its effectiveness. Keep out of reach of children.

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, After-pay, and UnionPay. Payment is charged at checkout, and the method cannot be changed after placing the order.

Shop now and pay later with After-pay at SERAPHI. To use After-pay during checkout, follow these simple steps:

1. Select After-pay: Choose After-pay as your payment method at checkout.

2. Create an Account or Log In: If you’re new to After-pay, you’ll need to create an account. Returning customers can simply log in.

3. Complete Your Purchase: Follow the prompts to complete your purchase. Afterpay will split your total into four interest-free payments, due every two weeks.

4. Enjoy Your Items: Your order will be processed and shipped immediately, while you make easy, manageable payments.

With Afterpay, you can enjoy your SERAPHI purchase now and spread your payments over time. For more information on AfterPay please visit the following link; After-Pay