SERAPHI FAQs: Interchangeable Earrings, Charms, Materials & Shipping

Interchangeable earrings are earrings you can restyle by swapping the charms, so one pair of hoops gives you lots of different looks. SERAPHI's Huggie Hoop Earrings are designed to carry interchangeable charms, from gemstones and birthstones to pearls and hearts. For a plain-English walkthrough, read our guide to swappable charms.

You choose your hoops, choose your charms, and change them whenever you fancy a new look. The charms just simply loop onto the hoops and only take seconds to change! Browse our hoop charms or earrings.

A bundle kit is a pair of Signature Bold Huggie Hoops plus a pair of charms, so you have a complete look straight out of the box. Kits are available in sterling silver and in 18k gold vermeil. Because the hoops are designed for interchangeable charms, it's easy to add extra charms later and build your collection. Shop our bundle sets.

es, our gemstones are real. They are a mix of natural and lab-created stones, and mainly natural. Lab-created gemstones are grown in a lab rather than mined, and they have the same chemical makeup as their natural counterparts. Want the full story? Read Natural vs Lab-Grown Gemstones: What's the Difference (and Does It Matter)? or shop our gemstone collection.

Gold vermeil (pronounced "ver-may") is a sterling silver base coated with a thick layer of real gold. Our vermeil is 18k gold with a thickness of 2.5 microns. It gives you the look of gold at a more accessible price, with the strength of sterling silver underneath. Shop gold vermeil.

Both have a gold surface, but vermeil is held to a higher standard. Vermeil sits on a sterling silver base with a thicker gold layer, while gold-plated jewellery can use a much thinner layer over base metals such as brass. Ours is 18k gold, 2.5 microns, over 92.5% sterling silver.

How long it lasts depends on how you wear and care for it. The gold layer wears gradually with friction and exposure to water, perfume and chemicals, so we recommend removing your jewellery before showering, swimming or applying products. Every SERAPHI piece also comes with a 12-month warranty.

Sterling silver is an alloy made of 92.5% pure silver, blended with other metals for strength. It's durable and well suited to everyday wear, and it's the base metal beneath our gold vermeil. Shop sterling silver.

Yes, our jewellery is hypoallergenic. Hypoallergenic means made from materials less likely to cause an allergic reaction, so our 92.5% sterling silver and 18k gold vermeil pieces suit most people with sensitive ears. No jewellery can be guaranteed for every person, so if you have a known metal allergy or have had strong reactions before, we suggest checking with your doctor first. Read more in Real Materials: How to Tell Quality Earrings from Fake, and What's Safe for Sensitive Ears.

We process orders in 1 business day and send them with Australia Post. You'll get an email when your order is on its way, so check your junk or spam folder if you don't see it.

Shipping is free on Standard Post for orders over $150, and $9.95 for orders under $150.

• Standard Post: 2 to 6 business days
• Express Post: $14.95, 1 to 3 business days
• Express Post, next business day: $17.95

See our Shipping Policy for full details.

Yes. We currently ship to the United States, Canada, and New Zealand using Australia Post International services.

Email us at contact@seraphi.com.au as soon as you can and we'll do our best to help. Please double-check your details at checkout, because once an order is finalised we may not be able to change it.

Confirmation emails sometimes land in junk or spam folders, so check there first. If it still isn't there, contact our customer support and we'll resend it.

Email contact@seraphi.com.au as soon as possible with your order number and a photo of the item's condition. We look at each case individually and will work with you on a fair solution.

No, please take your jewellery off before showering, bathing or swimming. Water, soap and chemicals wear down the finish, whether it's gold vermeil or sterling silver. We also recommend keeping all pieces away from perfume, hair spray and other chemicals. Damage caused by not following these recommendations isn't covered by warranty, so see our Warranty Policy.

Yes. Sterling silver and gold vermeil are both well suited to daily wear, as long as you follow the care steps here: remove them before water and chemicals, and store them properly. After many years of sampling and wearing our product, we can confirm that these huggie hoop earrings are comfortable to sleep in.

No. Steam and ultrasonic cleaners can damage or permanently discolour our pieces, so we don't recommend them.

Yes. Every SERAPHI piece is covered by a 12-month warranty from the date of purchase for material defects and workmanship. Read the full Warranty Policy.

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, After-pay, and UnionPay. Payment is charged at checkout, and the method cannot be changed after placing the order.